FREQUENTLY ASKED QUESTIONS
HOW CAN I BOOK?
Go to the contact form page and let us know your preferred date, location, guest count, service you're interested in, and tell us a little bit about your event. We will then let you know whether we have availability, if we do, we will then send you a bookings form which you will have to fill out with details regarding your event. Once we receive your form we will then send you the invoice, once the deposit payment has been made your date will then be secured.
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PLEASE NOTE: We are not able to hold any dates without a deposit.
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WHY DO I HAVE TO PAY A DEPOSIT?
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The booking deposit secures your date, it may also get used as a security deposit to replace any damaged or lost items. The deposit will be returned to you when we have confirmed that all the hired items are still in their original and undamaged condition - which can take up to 3 working days.
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PLEASE NOTE: We want all of our clients to have fun and enjoy their setups without worrying about not getting their deposit back, so we are completely understanding of any accidental spillages and food stains and we always try our very best to get any marks out before considering deducting the deposit, but we still ask you to respect and treat any items like they are your own personal belongings.
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HOW FAR IN ADVANCE SHOULD I BOOK?
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We typically require a minimum of two weeks notice. Depending on availability, we may be able to accommodate even later bookings but we always recommend booking as far in advance as you can to avoid disappointment as all dates have very limited availability, especially during peak season (April until the end of August).
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HOW LONG CAN I HIRE YOUR SERVICES?
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When you book a Picnic or Table Styling service with us, you normally have your setup for the entire day. On the morning of your event we usually like to arrive a few hours before (anywhere between 8-11 am) to make sure that we have plenty of time to perfect your setup. After your event finishes (at the agreed collection time) we arrive to pack back up, please be aware that you can have your setup for as long or as little as you want, but 9 pm is the latest collection time for at home events (if you require your setup for longer we can arrange for next day collection (extra charges apply). Hotel and private function room timings may vary, and for Parks the latest time we can collect is 2 hours before park closure.
We always try to be as flexible with setup and collection times so it is best to get in touch to discuss your needs as we will always do our very best to accommodate as much as we can as this also depends if we have any other events or collections scheduled that day/following day.
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HOW MANY GUESTS CAN I INVITE?
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For our picnics, the we are able to seat is around 48 guests comfortably, but if you have got a longer guest list then, we will be happy to source additional stock if needed. For table styling we are able to cater for up to 50 but also happy to order more pieces in if needed for much larger gatherings.
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DO YOU ALSO HELP WITH BOOKING THE LOCATION FOR MY EVENT?
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No, as we are an event styling (and not planning) company, we do not source or book any locations/spaces on behalf of our clients, this must be done beforehand by our client, although we are happy to recommend some previous venues.
This also includes double checking (and applying) if a permit is required (for public spaces like London parks) or/and events are permitted to take place there as some outdoor venues do not permit the use of picnic tables/furniture so please get in touch with the appropriate contact according to your requirements yourself.
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Please also keep in mind that an accessible car park is a must and not be more than a 2-3 minute walk from the setup location.
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BEST PICNIC SET UP LOCATIONS?
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From our experience, private venues and homes are always the most ideal setup locations.
LOCATION IDEAS: Function spaces, back gardens, communal gardens, living rooms, larger balconies, rooftops, hotels, private member clubs, sporting grounds, and Airbnbs - the more unique the better.
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PLEASE NOTE: If you are looking to hold your event in an open public space it is the hirer's responsibility to ensure the car park is accessible and no more than a 2-minute walk from the exact setup spot to ensure that we do not fall behind schedule.
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CAN I DRY HIRE ANY OF YOUR ITEMS?
This service is will be launching soon.
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DO YOU ALSO PROVIDE TABLES AND CHAIRS FOR TABLE STYLING?
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No, not at the moment - we ask our clients to provide us with any tables and chairs they would like us to style.
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DO YOU ALSO PROVIDE BALLOONS?
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Some things are just meant to be left to the professionals, so no - however we have partnered with a backdrop artist to the stars, The Decor District who by creating a bespoke balloon | floral backdrop will completely transform your chosen venue. As well as Decor District's creative eye for class and colour palettes, they also hire out the most beautiful and unique props in a wide range of colours and designs, - Perfect if you're looking to create something unique and truly memorable. Prices start from £695 for setups with balloons and £495 without*.
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DO YOU CATER FOOD?
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To give you maximum flexibility with the type of food you serve at your event, we do not cater food or drink, though if you are a little bit stuck we are always happy to recommend local catering companies.
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WHAT IF IT RAINS ON THE DAY OF MY EVENT?
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Unfortunately, the weather is out of our control, so we cannot refund bookings on the basis of bad weather, however, we are happy to reschedule at no additional cost (subject to availability). It is strongly advised to check the weather forecast in advance and to have a backup plan | location in mind! If you have already booked and later discover it is going to rain, we will always try to accommodate last-minute location changes (to your plan b, sheltered | Indoor location).
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WHAT HAPPENS IF I AM RUNNING LATE?
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We ask you to please let us know as soon as you know if you are delayed as chances are we have other events scheduled that day.
Please note: We also have the right to pack up the picnic without any refund if you are more than 25 mins late.
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WHAT SHOULD I DO WHEN MY EVENT IS OVER?
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We will return at the arranged time to pack up, until then, you are responsible for all the items. If you would like to end your event earlier than the agreed time, then we usually require a minimum of 1 hour's notice (depending on the location of your setup and whether or not this will clash with another setup or collection). We need to be notified by phone or text, but we're always flexible.
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COVID-19 POLICY
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If you couldn't go ahead with your event because of sudden government restrictions, then you will always have two options,
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1. Rescheduling for a later date (subject to availability)
2. If you simply preferred a refund, then we would be more than happy to issue it.
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CANCELLATION POLICY
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We do not issue any refunds for cancelations | postponements. We can however hold any payments made for a later date if you do need to postpone your event. You will have 12 months from the cancelation date to reschedule your event with us.
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ARE YOU INSURED | REGISTERED?
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Of course, we are fully registered as well as insured.
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